Privacy Policy

1. Introduction

Welcome to Epic Toyota, a premium Toyota dealership based in Chennai, Tamil Nadu, and a proud member of Raam Group, India's fastest-growing automotive collective. We are committed to protecting your privacy and ensuring the security of your personal information.

This Privacy Policy explains how EPIC Motors India Private Limited ("Epic Toyota," "we," "us," or "our") collects, uses, stores, shares, and protects your personal data when you visit our website, interact with our services, or engage with us through various channels. This policy is designed in accordance with the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023, along with other applicable Indian data protection regulations.

By accessing our website or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. Information We Collect

We collect various types of information to provide and improve our services to you:

2.1 Personal Information

When you interact with our website or services, we may collect the following personal data:

• Name: Full name as provided in contact or booking forms
• Contact Details: Phone number, email address, and postal address
• Vehicle Preferences: Model interests, test drive requests, and purchase inquiries
• Communication Data: Feedback, queries, and correspondence through contact forms or customer support channels
• Financial Information: Payment details for bookings or purchases (processed securely through authorized payment gateways)

2.2 Technical and Usage Data

• Device Information: IP address, browser type, operating system, device type
• Website Analytics: Pages visited, time spent on pages, referring URLs, and navigation patterns
• Cookies and Tracking Technologies: Session cookies, analytics cookies, and marketing cookies (see Section 6 for details)
• Location Data: Approximate geographic location based on IP address

2.3 Newsletter and Marketing Data

If you subscribe to our newsletter or opt-in for promotional communications, we collect your email address and communication preferences.

3. How We Use Your Information

We use the information collected for the following purposes:

• Service Delivery: To process test drive bookings, vehicle inquiries, service appointments, and purchase transactions
• Customer Communication: To respond to your queries, provide customer support, and send booking confirmations
• Marketing and Promotions: To send newsletters, promotional offers, new vehicle launches, and special events (only with your consent)
• Website Improvement: To analyze user behavior, improve website functionality, and enhance user experience
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Security and Fraud Prevention: To protect our website, services, and users from fraudulent activities and security threats
• Business Operations: To maintain internal records, conduct research, and improve our dealership operations

4. Data Sharing and Disclosure

We respect your privacy and do not sell your personal information. However, we may share your data with the following parties under specific circumstances:

4.1 Toyota Kirloskar Motor Private Limited (Toyota India)

As an authorized Toyota dealership, we may share customer information with Toyota India for warranty registration, service records, vehicle tracking, and customer satisfaction programs.

4.2 Raam Group Internal Systems

Your data may be shared within the Raam Group's internal Customer Relationship Management (CRM) systems for centralized customer service, business analytics, and improved customer experience across Raam Group dealerships.

4.3 Service Providers and Third Parties

• Payment Gateways: Secure payment processors for handling online transactions
• Analytics Providers: Google Analytics and similar tools for website performance analysis
• Email and SMS Services: Communication platforms for sending newsletters, booking confirmations, and promotional messages
• Cloud Service Providers: Data hosting and storage services
• Marketing Partners: Digital marketing agencies and advertising platforms (e.g., Google Ads, Facebook Ads) for targeted campaigns

4.4 Legal and Regulatory Authorities

We may disclose your information to government authorities, law enforcement agencies, or regulatory bodies if required by law, court order, or legal process.

4.5 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new entity, subject to the same privacy protections outlined in this policy.

5. Data Retention and Security Measures

5.1 Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary based on:

• Customer relationship duration
• Legal and regulatory requirements
• Business operational needs

Once your data is no longer required, it will be securely deleted or anonymized.

5.2 Security Measures

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: SSL/TLS encryption for data transmission over the internet
• Access Controls: Restricted access to personal data on a need-to-know basis
• Secure Servers: Data stored on secure, password-protected servers
• Regular Audits: Periodic security assessments and system audits
• Employee Training: Staff trained on data protection and confidentiality protocols

While we take reasonable precautions, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but strive to use commercially acceptable means to protect your information.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.

6.1 Types of Cookies We Use

• Essential Cookies: Necessary for website functionality and navigation
• Analytics Cookies: Used to understand visitor behavior and improve website performance (e.g., Google Analytics)
• Marketing Cookies: Track user activity for targeted advertising and remarketing campaigns
• Preference Cookies: Remember your settings and preferences for a personalized experience

6.2 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain website features. Most browsers allow you to:

• View and delete cookies
• Block third-party cookies
• Block cookies from specific sites
• Block all cookies

7. Your Rights Under Indian Law

Under the Digital Personal Data Protection Act, 2023, and other applicable Indian data protection laws, you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Correction: Request correction of inaccurate or incomplete personal information
• Right to Erasure: Request deletion of your personal data, subject to legal and contractual obligations
• Right to Withdraw Consent: Withdraw consent for marketing communications or data processing at any time
• Right to Data Portability: Request transfer of your data to another service provider in a commonly used format
• Right to Object: Object to processing of your personal data for marketing or legitimate business purposes
• Right to Grievance Redressal: Lodge a complaint with our grievance officer or relevant data protection authority

To exercise any of these rights, please contact us using the details provided in Section 10.

8. Third-Party Links

Our website may contain links to third-party websites, including but not limited to:

• Toyota Kirloskar Motor (Official OEM Website): www.toyotabharat.com
• Google Maps: For location services and showroom directions
• YouTube: Embedded videos and promotional content
• Social Media Platforms: Facebook, Instagram, and other social networks
• Finance Partners: Third-party vehicle financing providers

We are not responsible for the privacy practices or content of these external websites. We recommend reviewing the privacy policies of any third-party sites you visit.

9. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Any modifications will be posted on this page with an updated "Last Updated" date.

We encourage you to review this Privacy Policy periodically. Continued use of our website and services after any changes indicates your acceptance of the updated policy.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us: